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Section: Healthcare & Nursing Vacancy 1190 |
| Post:DISH NETWORK NEEDS Bilingual Spanish Technical Service Representative! |
Salary contractual |
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| Requirements and conditions |
| Age: |
Has no value
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| Gender |
Has no value
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| Education: |
no
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| Work schedule: |
Has no value
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| Work place: |
London
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| The announcement text: |
Bilingual Spanish Technical Service Representative
About DISH Network
DISH Network is an innovative industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we’ve been the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners - all those for whom the status quo just isn’t enough. Our Fortune 250 Company continues to define the curve in television entertainment. We are always improving and extending our products and delivering greater value to people, including our workforce of 25,000 plus. Come explore the big picture with us!
Job Description
DISH Network is an innovative industry leader distinguished by its pioneering spirit. Ever since our establishment in 1980, we’ve been the ideal workplace for people with adventurous spirit and creativity, who are smart risk takers and aggressive winners - all those for whom the status quo just isn’t enough. Our Fortune 250 Company continues to define the curve in television entertainment. We are always improving and extending our products and delivering greater value to people, including our workforce of 25,000 plus. Come explore the big picture with us!
Our 13 U.S.-based Customer Service Centers provide award-winning, world-class customer service to millions of customers, 24-hours a day, 7-days a week. Our Customer Service and Technical Service Representatives, as well as our Sales Representatives, strive to consistently delight our customers by providing them with quality experiences.
Technical Service Representatives are responsible for providing exceptional customer service and technical support for DISH Network customers by trouble shooting hardware and software issues, evaluating customer concerns and resolving problems to 100% customer satisfaction with one call resolution.
Job Duties & Responsibilities
• Must be fluent in both English and Spanish
• Provide quality technical support service through one-call resolution to establish a long-term customer relation
• Accurately respond to questions and assist customers with product features, installation, setup, troubleshooting and hardware operations
• Assist Technical Operations to determine call types, failure trending, and diagnostic improvements to provide a higher level of technical support
• Assist customers with their billing and payments needs and accepting payments via credit card
• Sell multiple entertainment products and services as well as hardware systems and accessories
• Utilizing Windows based computer applications, intranet based applications, and ledger based billing systems to process customer inquires
Maintaining the performance standards in regards to productivity, quality assurance scores, attendance, sales, etc
Maintaining a professional appearance, behavior, and conduct
• Effectively work with peers in a team focused environment
• Other duties as required; this list is not meant to be a comprehensive inventory of all duties and responsibilities assigned to this position
Job Requirements
• High school diploma or general education degree (GED)
• 6-months customer service experience preferred
Excellent oral and written communication skills
Proficient with Windows 95 or higher
• Ability to work as part of a team
• Strong organizational, time management, problem solving and multitasking skills
PLEASE ATTEND THE OPEN HOUSE PRESENTATION.
DATE: THURSDAY SEPTEMBER 24TH, 2009
CHECK IN TIME: 1:30PM-2:00 PM
LOCATION: QUEENS WORKFORCE1
168-25 JAMAICA AVENUE NY 11432
DIRECTIONS: F TRAIN to 169th STREET
ALL APPLICANTS MUST BRING NYS DRIVERS LICENSE, SOCIAL SECURITY CARD, RESUME. BUSINESS ATTIRE IS REQUIRED.
18 or over.
college point, queens LOCATION
Location: College Point
Principals only. Recruiters, please don`t contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
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| Contact information |
| Employer: |
ÎÎÎ "Àðñåíàë-öåíòð"
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| Email: |
careers@waterfrontmedia.com.
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| Phone: |
454-47-43, 454-47-50
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Publication date: 2009-09-24 07:42:22
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